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Quality Management System Certification(ISO 9001)

HD Hyundai Oilbank is demonstrating world-class level of quality management by renewing our ISO 9001 quality management system certification every year, and we strive to identify and eliminate factors that may cause quality risks in the entire life cycle from production to sales.

Quality Control Process

HD Hyundai Oilbank has established our quality policy along with detailed rules, aiming to achieve the highest level of quality in the world. And we want to increase customer confidence by responding quickly to quality claims through the quality control process.

Receipt of Quality Complaints (· The quality management team accepts complaints (in person, at gas stations, via internet, and at the customer center)) ↔ Major Quality Accidents (· Quality incidents covered in media · Provide compensation of more than KRW 30 million for a single case) / Compensate for Damage (· Conduct on-site inspection, damage due diligence, sample analysis, and result notification within 72 hours) ↔ Quality Management Committee (· Hosted by the quality management team · Public Relation Team, Government Relation Team, and other relevant departments) / Case Closure (· Execute product exchange, damage arbitration, damage compensation, and recurrence prevention measures, and report the findings to the director of PM division.), Report to CEO (· Delegations of Authority policy · Customer quality complaint handling policy) / Receipt of Quality Complaints → Compensate for Damage → Case Closure / Major Quality Accidents → Quality Management Committee → Report to CEO

Quality Control Activities

HD Hyundai Oilbank conducts various management activities to strengthen quality control, which is the most important factor in customer satisfaction.

  • Quality Inspection
  • Mobile Lab Truck
  • Customer Quality Support Center
  • Quality Training

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